OOOOOOH Virgin Media have seriously pissed me off. You might not be aware of the full story so let me bring you up to speed.I called Virgin and agreed to their fairly reasonable broadband rates. An original installation date of February 2nd was agreed. It was a Saturday so I didn’t have to take time off work. Nice onE guys. 2nd of Feb rolls around and it turns out I cant get the internet in my flat due to what I deem "wire issues". Fair enough. The handy Virgin Media rep said he would contact his manager, Stuart, who would then call me back. I waited.
I didn’t receive a call from the elusive Stuart (more about him later). I then called Virgin support and spoke to a helpful chap who told me I could have internet installed in a few weeks, after some necessary "preparatory work" took place outside my house on Thursday 28th Feb. I would then get my service installed the next day. I would need to take a day off work, but it was a Friday and a long weekend seemed like a nice idea.
Receive a text on 26th of Feb confirming that Mr. Virgin man will come to my house between 08:00-13:00 on the 28th.
Then
13:04, 28th Feb '08 - No-one arrives. Call them and they say someone will be there between 13:00-18:00 pm.
LONG WAIT.....
18:05, 28th Feb ' 08 - No-one arrives. Another call to Virgin.
Apparently work needs to be done outside my house, work that I was told would be done before Friday 28th Feb. I should have been called about this, turns out I wasn’t. The elusive Stuart again didn't do much to help.
SOOOOOOOOOOOOO They reckon it's gonna happen on Saturday. This Saturday. I don’t actually care anymore.
Whenever I read shit like this before I always laughed. I guess it's like having crabs, extremely funny unless it happens to you. I would like to use this moment to point out I've never had crabs or any other sexually transmitted infection.
Richard Branson needs to spend less time getting his balls trapped when abseiling and actually sort out his shitty Internet provider service.....
Peace x

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